Information We Collect

At Zion Clinical Pharmacy, we collect information that you provide to us directly, including:

• Personal Information: Name, email address, phone number, mailing address, and date of birth when you create an account or contact us


• Medical Information: Health conditions, medications, allergies, and other medical data necessary for pharmaceutical services


• Prescription Information: Prescribing physician details, prescription numbers, medication dosages, and refill history


• Payment Information: Billing addresses and payment method information (credit card numbers are processed securely and not stored)


• Communication Data: Records of your communications with our staff, including phone calls, emails, and chat logs


• Usage Information: Information about how you use our website, including IP address, browser type, pages visited, and time spent on site

How We Use Your Information

We use the information we collect for the following purposes:

• Pharmaceutical Services: To prepare, dispense, and deliver your medications safely and accurately


• Clinical Consultation: To provide professional pharmaceutical advice and medication therapy management


• Compliance and Safety: To maintain medication records, track adverse events, and ensure regulatory compliance


• Communication: To contact you about your prescriptions, health information, and important safety updates


• Account Management: To maintain your customer account and provide customer support services


• Quality Improvement: To improve our services, website functionality, and customer experience


• Legal Requirements: To comply with applicable laws, regulations, and professional standards

Data Protection and Security

Zion Clinical Pharmacy is committed to protecting your personal and medical information:

• HIPAA Compliance: We fully comply with the Health Insurance Portability and Accountability Act (HIPAA) privacy and security rules


• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard security protocols


• Access Controls: Access to your information is limited to authorized personnel who need it to provide services


• Security Monitoring: We continuously monitor our systems for potential security threats and vulnerabilities


• Data Backup: Regular secure backups ensure data availability while maintaining confidentiality


• Employee Training: All staff receive regular training on privacy policies and data protection procedures

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and login status


• Analyze website traffic and user behavior


• Improve website functionality and user experience


• Provide personalized content and recommendations

You can control cookie settings through your browser preferences, but disabling cookies may limit some website functionality.

Third-Party Services

We may share your information with trusted third parties when necessary:

• Healthcare Providers: With your prescribing physicians and other healthcare providers involved in your care


• Insurance Companies: For insurance verification and claims processing


• Shipping Partners: For secure medication delivery to your specified address


• Payment Processors: For secure payment processing (they receive only necessary payment information)


• Regulatory Authorities: As required by law for drug safety reporting and compliance


• Service Providers: Trusted vendors who assist with IT services, customer support, or other business operations

All third parties are required to maintain the confidentiality and security of your information.

Your Rights and Choices

Under HIPAA and applicable privacy laws, you have the right to:

• Access Your Information: Request copies of your personal and medical information


• Amend Records: Request corrections to inaccurate or incomplete information


• Restrict Use: Request limitations on how we use or share your information


• Communication Preferences: Choose how and when we communicate with you


• File Complaints: Submit complaints about our privacy practices to us or regulatory authorities


• Accounting of Disclosures: Request a list of disclosures of your information

Data Retention

We retain your information for as long as necessary to:

• Provide ongoing pharmaceutical services


• Comply with legal and regulatory requirements


• Maintain accurate medical records


• Resolve disputes or enforce agreements

Medical records are typically retained for at least 7 years after the last service date, or as required by state and federal regulations.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website


• Sending email notifications to registered users


• Providing notice through our patient portal

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Florida Board of Pharmacy

If you wish to file a complaint about our privacy practices, you may also contact the Florida Board of Pharmacy or the U.S. Department of Health and Human Services.

This Privacy Policy is effective as of the date last updated above and applies to all information collected by Zion Clinical Pharmacy.